At BAAGOSS, customer satisfaction is our priority. We aim to provide high-quality products, but if you are not fully satisfied with your purchase, please review our return and refund policy below.

📦 Return Policy

  • Products can be returned within 7 days of delivery.

  • Items must be unused, unwashed, and in original condition with all tags and packaging intact.

  • Returns are accepted only if the product is damaged, defective, or incorrect.

  • Customers must provide an unboxing video or clear photos as proof when requesting a return.

💰 Refund Policy

  • Once the returned item is received and inspected, the refund will be processed.

  • Refunds will be issued within 7–10 working days after approval.

  • Refunds will be made through the original payment method used during purchase.

  • Shipping charges are non-refundable, unless the issue occurred due to our mistake.

🚚 Return Shipping

  • If the return is due to our error (wrong or damaged product), BAAGOSS will cover the return shipping cost.

  • If the return is requested for any other reason, the customer will be responsible for the shipping cost.

❌ Non-Returnable Items

  • Products that show signs of use or damage after delivery

  • Items without original tags or packaging

  • Products returned after the 7-day return period

📩 How to Request a Return

To initiate a return or refund, please contact us with your order details:

Email: support@baagoss.com
Phone / WhatsApp: +880 1784-044783

BAAGOSS reserves the right to update or modify this policy at any time without prior notice.